Question 1

How do I self-exclude from Maxim88?

Accepted Answer

Log in to your Maxim88 account, go to Account › Responsible Gambling, and choose a cooling-off period (24 hours up to 6 months) or permanent self-exclusion. If you cannot access account settings, contact Maxim88 live chat to request immediate account suspension — this will be actioned without question and without delay.

Question 2

What deposit and loss limit tools does Maxim88 offer?

Accepted Answer

Maxim88 offers daily, weekly and monthly deposit limits, loss limits, session time reminders, reality check alerts, cooling-off periods (24 hours to 6 months), temporary self-exclusion, and permanent self-exclusion — all accessible from your account settings under Responsible Gambling.

Question 3

What is the problem gambling helpline number in Malaysia?

Accepted Answer

The National Council on Problem Gambling (NCPG) Malaysia operates a free, confidential 24/7 helpline at 1800-6-368-3946. Befrienders Kuala Lumpur (03-7627-2929) also offers 24/7 emotional support at no charge.

Question 4

What is the minimum age to gamble at Maxim88?

Accepted Answer

You must be 18 years of age or older to gamble at Maxim88. Online gambling is strictly for adults. If you are under 18, please leave the site immediately.

Question 5

How can I block gambling websites on my devices?

Accepted Answer

On iOS, use Screen Time › Content & Privacy Restrictions › Web Content › Limit Adult Websites. On Android, use Google Family Link or your device's built-in parental controls. At router level, configure DNS filtering via CleanBrowsing or OpenDNS to block gambling categories across your entire home network.

Question 6

Is Gamblers Anonymous available in Malaysia?

Accepted Answer

Yes. Gamblers Anonymous Malaysia holds regular in-person and online meetings — visit gamblinganonymous.org for current schedules and locations. GamCare (gamcare.org.uk) also provides free 24/7 international online chat support in English.

Question 7

What should I do if gambling is affecting my mental health?

Accepted Answer

Contact the NCPG Malaysia helpline on 1800-6-368-3946 (free, 24/7) or Befrienders KL on 03-7627-2929 for immediate emotional support. You can also self-exclude from Maxim88 instantly via live chat, then speak to a licensed counsellor through Gamblers Anonymous Malaysia or a local mental health clinic.

Question 8

Can I reopen my Maxim88 account after self-exclusion?

Accepted Answer

Cooling-off periods expire automatically at the end of the chosen duration (minimum 24 hours). Permanent self-exclusion, by design, is intended to be irreversible. To discuss account status after a cooling-off period, contact Maxim88 customer support — but a mandatory reflection period will apply before any reactivation.